Friday, January 30, 2009

Managing your forum

You can monitor the forum periodically, to make certain that it does not contain any undesirable material, e.g., libelous material, ads from other companies

(Including pornographers and your competitors), etc.; you can even have a notice which asks your visitors to send you an email if they see any undesirable material on the board. If the board has a monitoring system, you need to check the stored messages at least once a day, to put the acceptable messages onto the board.

You can participate actively. You can submit questions, and answer other people's questions.
You can invite special participants. For example, you might invite an expert who is associated with your goods or services.

You can archive the messages. This archive will allow subsequent visitors to read the messages which have appeared on the board.

You can put the commonly recurring questions into a FAQ.

You can have two or more boards. For example, your business might sell ski equipment and ice skating equipment; you can provide a board for each sport.

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